New Zealand Air Ambulance Service
New Zealand & South Pacific
New Zealand Air Ambulance Service (NZAAS) has a fleet of 11 fixed-wing aircraft and six air ambulance bases across New Zealand. It holds contracts with Te Whatu Ora and the National Ambulance Sector Office (NASO), and operates the regional air ambulance services for Northland, Auckland, Taranaki, Hawke’s Bay, and Southland. Its Auckland base operates the country's National Starship Air Ambulance Service, flying Starship paediatric intensive care teams throughout the country retrieving critically ill children, as well as coordinating New Zealand’s Heart-lung machine (ECMO) and Organ Donation NZ’s retrieval services.
NZAAS approached Celo looking for a secure, easy-to-use communication platform that would connect their aeromedical teams from pilots to flight nurses, mission coordination and administration staff. The solution they were looking for needed to enable NZAAS to communicate with third-party users such as hospitals, and it was key that the solution would be rolled out fast to enable the teams to communicate instantly.
Celo was rolled out quickly and had high usage from the first day. The major benefit of the Celo system for NZAAS is that it is purpose-built for the healthcare environment and a standalone mission-focused tool for them, rather than an add-on to platforms that have other primary uses.
74% uptake in the first week | 90% of users use Celo weekly | 10k+ messages exchanged daily
“Given our scale and approach, including our provision of 24/7 mission coordination capability developed through our work with Starship & Organ Donation NZ, we’re committed to ongoing investment in new technologies that enable us to continue to lead the way in raising the bar in aeromedical services.
Some of the third party care teams we deal with already use the Celo system and we have ensured that our licence agreement with Celo extends to cover other third parties to enable full interoperability, as this is key to patient outcomes.”
NZAAS CEO, Annabel Toogood