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M&D Care - Case Study

Sep 09, 2021

Overview

M&D Care delivers specialist, complex and bespoke Residential and Domiciliary care services throughout South West Wales for people with Learning Disability, Physical Disability and Mental Health. As a family led organisation, they put the person at the centre of their care and aim to put the focus on individual independence and quality of life.

M&D Care approached Celo in late 2020 with one clear mandate - to stop the use of WhatsApp among the care providers in their organisation. They had concerns about the compliance of using consumer applications for sharing highly-sensitive personal information and were looking for an alternative that they could trust. They also knew that for this initiative to be successful, they had to give their team of 400 staff an alternative that they wanted to use. Adoption was a real priority.

The Challenge

Eliminate the use of non-compliant social apps, such as WhatsApp, across the organisation and provide a safe and compliant communication tool with powerful healthcare features.

Our Solution

Implement the secure and trusted Celo healthcare messaging platform and ensure rapid uptake.

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Our Approach

We used our three step rollout programme - communicate, onboard and invite - to get Celo in the hands of the M&D team in a matter of minutes. Once it had been rolled out we then worked with the M&D leadership team to monitor the uptake and provide any necessary support. We were amazed at the results.

Results that speak for themselves

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Recent Posts

The importance of HIPAA-compliant instant messaging in the homecare setting | On demand Webinar

Celo CEO Steve Vlok joins Home Care Evolution to discuss the importance of HIPAA-compliant instant messaging in the homecare setting.

Watch now

Nov 08, 2022

Celo Health Delivers HIPAA-Compliant Messaging Platform to Universal Home Care

Celo announced today its collaborative messaging solution has delivered immediate staff onboarding, optimized workflows and improved worker productivity and satisfaction for Universal Home Care (UHC), a southern California-based provider of comprehensive home care services.

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Oct 31, 2022

Industry Roundtable on Protecting Patient Privacy & Empowering Your Team Through HIPAA-Compliant Communication

Join Celo CEO Steve Vlok, alongside HIPAA consultant Kate Schafer and Universal Home Care, Inc. HR Operations Manager David Morrison at the upcoming HomeCare Roundtable on 15th November where they will discuss Protecting patient privacy & empowering your team through HIPAA-compliant communication.

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Celo 2022. All Rights Reserved |